Business, Management and Leisure

Understand SharePoint communication sites and create one on your own using SharePoint Home available in Office 365. This beginner's book will advise you about the ways to integrate your existing collaboration channels with SharePoint communication sites.

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company.

Introducing Human Resource Management is a lively and engaging introduction to the key topics and
issues surrounding people management. Clearly linking HR theory to the work environment, this book
explores core areas such as HR strategy and planning, employee engagement, diversity and equality,
and talent management and development.

In addition to an extensive theoretical foundation, Marketing Communications provides readers with a strongly applied perspective of this rapidly changing and fascinating discipline.

Full-colour Candidate Handbook with accompanying website to support the latest Business & Administration standards at Level 3.