If you have difficulty logging in to online library resources there are a few things you can try before contacting support for assistance:
1. The most common cause is if you are using your
2. Occasionally certain 'special characters' in your password can cause issues, such as £, $ or &. You may want to change your password to a combination of letters and/or numbers.
3. If you have recently changed your password, it is possible the login page is remembering your previous one. Please try clearing both boxes and typing the details afresh. Clearing the browser cache and restarting your web browser may also help.
There is also a login help page on the self-service portal with further details on which username to use for other university systems.
Details on changing your password can be found on the password self-service page.
Before clearing the cache in your browser (which you may be asked to do), in the first instance use Ctrl-F5. It forces the browsers to reload all the current page contents from the server. It doesn’t refresh login cookies etc, but it ensures if the website changes your browser gets these changes.
However, if Ctrl-F5 doesn't work as part of the instructions on how to deal with any browser issues you may be having you may be asked to 'clear the cache on your browser'.
The routes for clearing the cache on the browser will vary depending on the browser and the browser version, however as a 'general rule' the area to do this is at the top right of the browser
e.g. in FireFox go to - click on the three horizontal lines , click on 'Settings' (towards the bottom), then click on 'Privacy and Security' on the left and scroll down until you see 'Cookies and Site Data' and click on 'Clear Data'
- in Chrome go to - click on the three vertical dots, click on 'Settings', click on 'Privacy and Security' and then click on 'Clear browsing data
- in Microsoft Edge on the 3 horizontal dots on the right of the browser bar, click on 'Settings' , then click on 'Privacy, search, and services', under 'Clear browsing data', select 'Choose what to clear', select "Cached images and files" and "Cookies and other site data" check box and then select Clear.
- in Opera, use 'Ctrl+H' to open your web history. Click 'Clear browsing data' in the top right corner of that section, you will then see a section with 3 choices, including 'Browsing history', 'cookies and other data' and 'Cached images and files'.
- in Safari, go to Settings > Safari, and tap Clear History and Website Data. Clearing your history, cookies and browsing data from Safari won't change your AutoFill information.