To create an account with Refworks go to the correct A-Z Online Resources page choose 'New RefWorks'.
You should see :
Click on the arrow to the right of 'Use Login from my institution' and type Highlands into the search box (see below)
The click on the link that says 'Create Account'.
You may need to log into the University network at this point. If so, please log in with your standard University user name and password.
You will then get taken to the following: 
Enter your university eMail address and select 'Please create my account.'
Accept the RefWorks cookies and follow the rest of the onscreen instructions to complete the registration.
Note that you may be asked to give your consent to the RefWorks Terms and Conditions.
Ensure you have created a University account - when logged in check the top right of the page for 'University of the Highlands and Islands'
Citing references held in RefWorks: if you are using Office 365 or Word 2016 and above provided by the University, or have obtained Office 365 from other sources use RefWorks Citation Manager (RCM) .
RefWorks Citation Manager (RCM) is an 'add-in' tool for Microsoft Word which enables you to cite references from RefWorks directly into your Word document as you write it. You can use your chosen referencing style and create your bibliography. RCM is compatible with Word in Office 365, Word 2016 or later, in Windows and MAC. See Finding the Right Writing Tool Add-on to check which writing tool is best for your operating system and version of Microsoft Word.
TIP: RCM may work better if you switch from Online version of Word to the Desktop app.
Before you can log in and start using RefWorks Citation Manager you will need to have an account for RefWorks.
Installing RefWorks Citation Manager in RefWorks
Using RefWorks Citation Manager in Word provided by the University:
If you are using Word 2016, and above or Word in Office 365 provided by the University, you should do the following:
In Word click on the 'Insert' tab and then click on 'Get Add-ins' :
Next, click on 'ADMIN MANAGED' and install Reference Citation Manager (RCM).
Using RefWorks Citation Manager in Word NOT provided by the University
If you are using Word 2016 and above, and Word in Office 365 which has not been provided by the University, go to this location and follow the instructions. For more information about RefWorks Citation Manager see here.