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Coronavirus: changes to library services

Update - November 2021

Access to Print Books


Our libraries are gradually returning to normal but may still vary according to local circumstances and restrictions, please check the Book borrowing and study spaces guide for the latest information at your academic partner. Click and Collect is still possible at many academic partners; please use the relevant request form for your home library and a member of the library staff will be in touch to arrange a time for collection.


Books located at other libraries within the University of the Highlands and Islands


This service is generally operational, though it may take slightly longer than usual at the moment to send books between campuses. Please speak to your local library if you wish to make a request, or use the appropriate Click and Collect or Postal Request form.


Books you have out on loan


The latest details are available in the Book borrowing and study spaces guide. If you wish to return your books by post, you can return them free of charge by sending them to:


Please note that Lews Castle and Inverness have separate Freepost addresses which can be found in the Book borrowing and study spaces guide.

There is no need to worry about late return fines - these are no longer in force. Any library fines accrued since December 1st 2019 will be waived and no new fines will accumulate. Please note that as of the 18th March 2020 no university partnership library will being be charging late fees, even after the Coronavirus crisis has passed.

Some of our libraries have book return boxes at the entrance to the building, some allow books to be returned to the library itself and some require you to post them back (often with Freepost label). Full details can be found on the Your Local Library page.

Help from a Librarian


Need a quick question answered, or detailed help in finding resources for a research project? The librarians are here to help:

  • We are delighted to announce that we now have a Library Live Chat service. It is currently available from 9 a.m. to 5 p.m., Monday to Friday. You will get through to a duty librarian who will either answer your query straight away or pass it on to the correct person to deal with it.
  • Contact your Librarian by email - see the Your Local Library page for contact details.
  • Arrange a video appointment with your local librarian using video conferencing technology - contact your librarian by email to arrange this - see the Your Local Library page for contact details
  • The libguides homepage has further guides on electronic resources, ebooks, referencing and much more. You can also open a ticket on the Servicedesk and your query or problem will be directed to the relevant member of the team.


Access to electronic resources
  • We continue to purchase electronic versions of Core and Recommended reading wherever possible. Our module reading list software includes a huge number of items that are available electronically. Within your list, look for the 'view online' button. 
  •  Multisearch: on searching, remember to tick checkbox options like 'full text' or 'online' to view materials that are available electronically. This will remove print materials from search results.
  • Our A-Z Online Collections list continues to offer a huge range of online resources and collections.

 The libguides homepage has further guides on electronic resources, ebooks, referencing and much more.